How to Reset Your Database Connection if FE/RE Database View Fails to Load

Written By Evan Kanouse (Super Administrator)

Updated at March 29th, 2022

6 STEPS

1. The first step is to open Raiser's/Financial Edge and click Environments (stack of pancakes icon)

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2. Click Database options

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3. A new page will open. Wait for the session information to load.

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4. Click Terminate session once loaded

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5. Wait for the session to terminate. Eventually, you will see this message. Now, try opening Raiser's/Financial edge again by going back to the Environments icon and pressing "Open Database View."

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6. That's it. You're done. If you continue to experience issues, contact support@gcds.net

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Here's an interactive tutorial

** Best experienced in Full Screen (click the icon in the top right corner before you begin) **

Here's an interactive tutorial

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